Privacy Policy 

Website privacy policy

Last Updated 23/02/21

At Future CX Limited, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

Summary

This is just a summary. Please ensure you read the full, legal version below:

• This privacy notice relates to Future CX Limited’s publicly-accessible website.

• We collect data that you give us when you complete web forms on our website and we use that data for the reasons you gave it to us. We also use cookies to collect data automatically about your use of our website or for advertising.

• We generally share the data we collect from you with those outside of Future CX Limited if they are a service provider for Future CX Limited (and must follow our instructions) or if we’re legally required to share it with someone outside of Future CX Limited.

• Your data is transferred to outside of the European Union.

• Check out our Terms of Service if you have a dispute with us. 

 

*If you want to ask how to delete or access your data, email connect@FutureCX.co.uk

 

Full Version

Introduction

• What data we collect, how we collect it and why

• What we use your data for

• Who we may share your data with

• International Operations and Transfers Out of the European Union

• Information from Children

• How we secure your data

• How we treat Do-Not-Track Signals

• How we tell you about changes to our privacy practices

• How to make choices about your data

• How to resolve disputes relating to our privacy practices

• How you contact us

 

 

Introduction

Below is a description of what data we gather from you as a visitor to our publicly-accessible website. Also, included below is a description of why we collect and how we use the data we collect on the Future CX Limited Site. 

In this notice, the words “our,” “us,” “we,” and “Future CX Limited” refer to Future CX Limited and our affiliates (which includes any person or entity that controls us, is controlled by us, or is under common control with us, such as our subsidiary, parent company, or our employees).

Before you submit any information on or through the Future CX Limited Site, please carefully review this notice. By using any part of the Future CX Limited Site, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this notice.

 

What data we collect, how we collect it and why

Data you give to us directly. On some places on the Future CX Limited Site, you can fill in a web form to share your data with us directly.

We collect the information you provide in response to those web forms. We may also offer opportunities for you to share your data with us such as through a survey, to sign up for a newsletter, or to register for or receive details about an event we are sponsoring. If you participate in those surveys, sign up for a newsletter, or register for an event, we will collect the information you provide to us in doing so.

 

Data we collect from you automatically

When you visit the Future CX Limited Site, we and our service providers acting on our behalf automatically collect certain data using tracking technologies like cookies, web beacons, and similar technologies. We also will log your IP address.

 

Cookies

Similar to other commercial websites, our Website uses a standard technology called “cookies” and web server logs to collect information about how our Website is being used. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure. We also use ‘persistent’ cookies which remain in the cookies file of your browser for longer and help us to recognise you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that match your preferred interests. This explains what we use and how it works: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that this may prevent you from taking full advantage of the website.

 

What we use your data for

Data you give us directly

For data that you give to us directly through a “Contact Us” page, we will use that data to formulate a response to your inquiry and know how to get back to you with our response. Similarly, if you provide us information directly in response to a survey or when signing up for an event, we will use the data you provide for the reason that you provided it to us and for other purposes that we tell you about at the time when you provided that data. We use our email system for communication, and hence your information will be present on our email servers hosted by 123-REG.

 

If you sign up for our Future CX Update newsletter, your information is stored by our email marketing provider Mailchimp. They will sendyou emails on our behalf and will track those emails to determine if they are delivered and read.

 

Data we collect automatically

For data that we collect from you automatically through tracking technologies, we use this data to understand how visitors to the Future CX Limited Site are using it and which pages and features of the Future CX Limited Site are most popular. This helps us understand how we can improve our Site and track performance of our advertisements. In addition, tracking technologies are used to help improve the navigation experience on the Future CX Limited Site. 

 

We use the following:

Google Analytics

We use Google Analytics to track the success of our online marketing. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site and our advertising campaigns. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Some of the cookies set for this purpose are automatically removed from your device once you close your browser. Others may last for a period of up to 24 months from your last visit to our site.

 

How long we retain your data

Future CX Limited reviews our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

 

Who we may share your data with

Unless you give us your permission, we don’t share data we collect from you with third parties, except as described below:

• Third-party service providers or consultants. We may share data collected from you on the Future CX Limited Site with third-party service providers or consultants who need access to the data to perform their work on Future CX Limited’s behalf, such as a website analytics company or our third-party advertising partners. These third-party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the data.

• Compliance with Laws. We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of the Future CX Limited Site or our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If Future CX Limited is required by law to disclose any of your data that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we object to requests that we do not believe were issued properly.

• Affiliates. We may share data collected from you from the Future CX Limited Site with our affiliates. We all will only use the data as described in this notice.

• Business transfers. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you through our website may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of Future CX Limited may continue to use the data we collect from you through our Site as described in this notice.

• Aggregated or anonymised data. We might also share data collected from you from the Future CX Limited Site with a third party if that data has been anonymised or aggregated in a way that does not directly identify you.

 

 

We do not share your data with third parties for their direct marketing purpose. International Operations and Transfers Out of the European Union Please note that when you visit the Future CX Limited Site, your data may be transferred to countries outside the European Union (“EU”). For example, some of the providers listed in this notice are US companies and are hence covered by ‘Privacy Shield’ agreements. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

 

Information from Children

We do not knowingly collect any personal information directly from children under the age of 16. If we discover we have received any personal information from a child under the age of 16 in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any information from or about anyone under the age of 16, please contact us at connect@FutureCX.co.uk.

 

How we secure your data

We use appropriate security measures to protect the security of your data both online and offline. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology. Please note, though, that no website or internet transmission is completely secure, so while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

 

How we treat Do-Not-Track Signals

Future CX Limited does not currently respond to web browser’s Do-Not-Track signals. You can learn more about Do Not Track here https://www.makeuseof.com/tag/not-track-actually-work/.

 

How we tell you about changes to our privacy practices

We may change our Website Privacy Notice from time to time. If we make changes, we’ll revise the “Last Updated” date at the top of this notice, and we may provide additional notice such as on the Future CX Limited Site homepage. If we make any material changes to this notice, Future CX Limited will notify you of those changes through a notice on the Future CX Limited Site or through other reasonable means of communication, such as email. We will comply with applicable law with respect to any changes we make to this notice.

 

How to make choices about your data

Deletion, access, and changes to your data. The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. To request deletion of, access to, or to make changes to data we’ve collected from you via the Future CX Limited Site, email us at connect@FutureCX.co.uk. Please note that even if you request that we delete data we’ve collected from you, we may still retain data collected from you in an aggregated or anonymized form that  does not identify you. We also will not delete your data if we are legally required to maintain it.

 

Promotional communications

If you are receiving promotional emails from us, you can choose to stop receiving those by following the unsubscribe/opt-out instructions in those emails. You can also opt-out by contacting connect@FutureCX.co.uk. Cookies and tracking technologies. How you make choices about cookies and other tracking technologies depends on the type of cookie or tracking technology being used. 

 

You can opt out of tracking by Google Analytics by visiting: http://tools.google.com/dlpage/gaoptout?hl=en-GB

 

How you contact us

You may contact the Data Protection Manager by: Email at connect@FutureCX.co.uk.

Or, you may write to us at the address listed below.

Future CX Limited, Marchamont House, 116 High Street,, Egham, Surrey TW20 9HB